Returns Policy

Divine Intimate understands that occasionally we all make spontaneous purchases that we aren’t 100% happy with. We understand that this is part and parcel with the online shopping world, which is why we offer 14 days for a refund, and 21 days for an exchange.

There will be a returns address on your parcel, shipping must be covered by the customer.

Please ensure any item you would like to return is unworn and sent back to us in the original packaging and with tags intact. Once we have received this, we can start the returns process.

Once your return has been received at our address we will carry out quality checks to ensure the item has not been washed/worn. Once quality check has been carried out, you should expect to receive your refund in 5 – 10 working days.

Exchange Policy

Please return parcel to the returns address. Please be note shipping must be covered by the customer.

We will carryout our quality checks before we can exchange your item(s).
Please email us to discuss your exchange further regarding which item(s) you wish to exchange too.

Exchange will take 2-5 days once returned parcel has been recieved.